General Questions about Group's Digital Download Center
Why can't I log in to my account?
If you're getting an error when attempting to log in to your Digital Download Center account, make sure you are using the correct login email and password. Note: this is a SEPARATE login from a Group.com purchasing account. We intentionally separated these accounts so you have the option of sharing your login for accessing downloadable content with others on your ministry team without giving them the ability to make purchases on your behalf.
If you know you set up an account, but cannot remember your password, just click the Forgot Password link on the login page and a new temporary password will be sent by email. You can change your password at any time by logging in and clicking on My Account to update your profile.
What does it mean to "Activate" content?
Each product includes a unique activation code that "unlocks" your access to your digital content. Simply log in to your Digital Download Center account, click the Activate button in the list of downloads or go to My Account and select Activate Content, and enter the activation code found in the product you purchased.
I just activated my content, but I'm not seeing it. What should I do?
Make sure to select a value for each of the four dropdown lists: Program, Quarter, Age Level, and Resource Type (or two dropdown lists for VBS: Program, Resource Type). For example, when activating a new FaithWeaver NOW teacher guide, make sure to choose Teacher Guide from the Resource Type dropdown. Once you have made a selection, a "cookie" is saved in your browser so that the next time you access your account, you should see the same settings you last selected.
How do I share files with my volunteers?
We want to keep things simple for you, so think of Group's Digital Download Center as an online archive for the original versions of your program content. You can simply download the file(s) to your computer then you can distribute the file(s) by e-mailing them or printing and distributing the copy. See the topic below on “Permissions for Downloads”
What am I permitted to do with downloaded files?
Content in the Digital Download Center is licensed for use by the original purchaser. It is a copyright violation for the original purchaser to allow use of Digital Download Center content by a different party/organization.
Permission to download for use in your ministry—and transfer the files to electronic devices for concurrent use in the number of classrooms needed to conduct Christian education at your organization’s premises. Volunteers may also download content off-premises to prepare for teaching. Unauthorized copying, public performance other than for your organization’s on-premises use, and online use or sharing of the content provided is prohibited by law.
For more information on usage, go to www.group.com/permissions
Why can't I edit my lessons?
Some download content is available as a Word .doc or .docx file. If you wish to edit, please make sure you downloaded the Word doc file and have Microsoft Word 2003 or later installed on your computer. You cannot edit an Adobe PDF file without specialized software.
My PDF files don't appear to be formatted correctly. What can I do?
For best results, open your PDF files with Adobe Reader. When opening PDF files from your browser, the browser PDF viewer may display formatting differently (i.e. bullet points may not be visible). See this article for more info.
Why can I only download the first lesson of each age level?
For curriculum programs, the first lesson of each age level is provided as a free sample. To access the other lessons, you must purchase a product that includes an activation code within the package.
Where did my lessons go?
For curriculum, make sure to select the desired quarter from the change quarter link on the Teacher Guides page. Multiple quarters may be available for purchase/activation at any given time. So, if you're looking for Fall Quarter lessons, make sure to select Fall Quarter.
How long can I access my digital content?
Curriculum:
Teacher Guides remain in your Group Digital account for 9 months from the release date of the quarter you purchased. Of course, you can download PDFs or Word docs to your computer to keep indefinitely. Quarter release dates are as follows:
- Fall Quarter releases in July
- Winter Quarter releases in October
- Spring Quarter releases in January
- Summer Quarter releases in April
The expiration date of the currently selected quarter will be displayed in the top right section of your page.
Questions pertaining to FaithWeaver NOW quarterly curriculum
Where do I find the free FaithWeaver NOW FamilyConnect pages?
After logging in to your Group Digital account select the following options in the dropdown menus.
Program: FaithWeaver NOW
Age Level: All Ages
Resource Type: FamilyConnect
What is FaithWeaver FamilyConnect?
FamilyConnect is a weekly customizable weekly conversation starter for parents featuring the Bible Point. You can print, email, or post it on your church website to remind busy parents to talk about faith with their families during the week. For more tips about helping families grow in faith together, check out the FaithWeaver NOW Director Resources page by choosing FaithWeaver NOW in the Program dropdown and clicking on the Director Resources link in the upper right hand section of the screen.
Can I get digital copies of the FaithWeaver NOW student books?
Yes, you can purchase PDF files of complete student books or individual lessons from our online store at Group.com that include permission to print up to 10 copies per download.
This page didn't answer my question. Now what?
If you still have unanswered questions, please contact our helpful Product Support team.
Email: ProductSupport@Group.com
Phone: 800-975-4006 (Mon-Fri 8am - 2pm Mountain)
Visit our online support center.
Feedback? Comments? We want to hear from you!
We love to hear what you think of this service so we can continue to make it effective for all our friends in ministry. Please take a moment to give us your feedback by filling out a quick satisfaction survey. Note: this survey is anonymous, so please do not use it to report a specific product support issue that requires a response.
